/* Soporte (soporte.html). Va encima de legal.css y usa sus mismos tokens. */

/* Varias de estas cajas llevan display:flex, que le gana al atributo hidden. */
[hidden] { display: none !important; }

.sr { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }

.sop-intro { color: #d8d8dd; margin: 0; }

.sop-link {
  background: none; border: 0; padding: 0; cursor: pointer;
  font: inherit; color: var(--lime); text-decoration: underline; text-underline-offset: 3px;
}
.sop-link:hover { color: #fff; }

.sop-ticket-aviso {
  display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; gap: 8px 16px;
  padding: 12px 16px; margin: 0 0 24px;
  border: 1px solid var(--border); border-radius: 12px; background: var(--card);
  font-size: 14.5px;
}

/* ── Preguntas frecuentes ── */
.sop-faq { margin: 24px 0 28px; border-top: 1px solid var(--border); }
.sop-faq details { border-bottom: 1px solid var(--border); }
.sop-faq summary {
  cursor: pointer; list-style: none; padding: 16px 32px 16px 0; position: relative;
  font-weight: 600; font-size: 16px;
}
.sop-faq summary::-webkit-details-marker { display: none; }
.sop-faq summary::after {
  content: '+'; position: absolute; right: 4px; top: 50%; transform: translateY(-50%);
  font-family: var(--mono); color: var(--muted); font-size: 18px; transition: transform .2s;
}
.sop-faq details[open] summary::after { transform: translateY(-50%) rotate(45deg); }
.sop-faq summary:focus-visible { outline: 2px solid var(--lime); outline-offset: 2px; border-radius: 4px; }
.sop-faq details p { color: #d8d8dd; margin: 0 0 16px; font-size: 15px; }
.sop-faq a { color: var(--lime); }

/* ── Chat ── */
.sop-chat {
  border: 1px solid var(--border); border-radius: 16px; background: var(--card);
  padding: 0 0 14px; overflow: hidden;
}
.sop-cabeza {
  display: flex; justify-content: space-between; align-items: center; gap: 12px;
  padding: 14px 18px; border-bottom: 1px solid var(--border);
}
.sop-titulo { font-family: var(--mono); font-size: 12px; letter-spacing: .12em; color: var(--muted); }
.sop-tema {
  font-family: var(--mono); font-size: 12px; letter-spacing: .08em; text-transform: uppercase;
  padding: 3px 10px; border: 1px solid var(--border); border-radius: 999px; color: var(--text);
}

.sop-lista {
  list-style: none; margin: 0; padding: 18px; display: flex; flex-direction: column; gap: 10px;
  min-height: 220px; max-height: min(58vh, 560px); overflow-y: auto;
}
.sop-msg {
  max-width: 85%; padding: 10px 14px; border-radius: 14px;
  font-size: 15px; line-height: 1.55; white-space: pre-wrap; overflow-wrap: anywhere;
}
.sop-msg .quien { display: block; font-family: var(--mono); font-size: 12px; letter-spacing: .06em; color: var(--muted); margin-bottom: 2px; }
.sop-msg.usuario { align-self: flex-end; background: #f5f5f7; color: #0a0a0b; border-bottom-right-radius: 4px; }
.sop-msg.usuario .quien { color: #55555e; }
.sop-msg.nova { align-self: flex-start; background: rgba(255, 255, 255, .06); border: 1px solid var(--border); border-bottom-left-radius: 4px; }
.sop-msg.equipo { align-self: flex-start; background: rgba(255, 255, 255, .1); border: 1px solid #3a3a44; border-bottom-left-radius: 4px; }
.sop-msg.sistema {
  align-self: stretch; max-width: none; text-align: center; background: none;
  font-family: var(--mono); font-size: 12.5px; letter-spacing: .04em; color: var(--muted); padding: 4px 8px;
}
/* El aviso fijo de "¿querés hablar con una persona?". */
.sop-msg.aviso {
  align-self: stretch; max-width: none; text-align: center;
  font-family: var(--mono); font-size: 13px; letter-spacing: .06em; text-transform: uppercase;
  color: var(--text); border: 1px dashed #4a4a55; background: rgba(255, 255, 255, .03);
}
.sop-msg.escribiendo { color: var(--muted); }
.sop-msg.escribiendo i { display: inline-block; animation: sopPunto 1.2s infinite ease-in-out; font-style: normal; }
.sop-msg.escribiendo i:nth-child(2) { animation-delay: .15s; }
.sop-msg.escribiendo i:nth-child(3) { animation-delay: .3s; }
@keyframes sopPunto { 0%, 60%, 100% { opacity: .25; } 30% { opacity: 1; } }
.sop-msg .sop-link { font-family: var(--body); font-size: 14px; text-transform: none; letter-spacing: 0; margin-top: 6px; }

.sop-form { display: flex; gap: 8px; align-items: flex-end; padding: 0 14px; }
.sop-form textarea.campo-input { flex: 1; min-width: 0; resize: none; min-height: 46px; max-height: 160px; line-height: 1.5; padding: 11px 14px; }
.sop-enviar {
  flex: 0 0 auto; width: 46px; height: 46px; border-radius: 12px; border: 0; cursor: pointer;
  background: var(--lime); color: #0a0a0b; display: flex; align-items: center; justify-content: center;
  transition: filter .2s, transform 120ms;
}
.sop-enviar svg { width: 20px; height: 20px; fill: none; stroke: currentColor; stroke-width: 2.2; stroke-linecap: round; stroke-linejoin: round; }
.sop-enviar:hover { filter: brightness(1.08); }
.sop-enviar:active { transform: scale(.95); }
.sop-enviar:disabled { opacity: .45; cursor: default; }
.sop-enviar:focus-visible { outline: 2px solid #fff; outline-offset: 2px; }

.sop-nota { font-size: 13px; color: var(--muted); padding: 10px 16px 0; margin: 0; }
.sop-nota a { color: var(--muted); }
.sop-nueva { display: block; margin: 12px 16px 0; font-size: 14px; }

/* Pase a una persona y link guardable. */
.sop-pase, .sop-guardar { margin: 0 14px 14px; padding: 16px; border: 1px solid var(--border); border-radius: 12px; background: rgba(0, 0, 0, .25); }
.sop-pase-titulo { font-weight: 600; margin: 0 0 6px; }
.sop-pase .campo { margin-bottom: 14px; }
.sop-pase-botones { display: flex; flex-wrap: wrap; gap: 10px; }
.sop-pase-botones .btn-arr { margin: 0; }
.sop-guardar-fila { display: flex; gap: 8px; }
.sop-guardar-fila .campo-input { flex: 1; min-width: 0; font-family: var(--mono); font-size: 12.5px; }
.sop-guardar-fila .btn-arr { margin: 0; flex: 0 0 auto; width: auto; padding: 12px 18px; }

@media (max-width: 560px) {
  .sop-lista { padding: 14px 12px; max-height: 62vh; }
  .sop-msg { max-width: 92%; }
  .sop-form { padding: 0 10px; }
  .sop-pase, .sop-guardar { margin: 0 10px 12px; }
}

@media (prefers-reduced-motion: reduce) {
  .sop-msg.escribiendo i { animation: none; opacity: .6; }
  .sop-faq summary::after { transition: none; }
}

/* Cuenta con la que se abre la consulta. */
.sop-cuenta { margin: 0 0 14px; padding: 12px 14px; border: 1px solid var(--border); border-radius: 10px; font-size: 14.5px; }
.sop-cuenta p { margin: 0 0 10px; }
.sop-cuenta p:last-child { margin-bottom: 0; }
.sop-cuenta .sop-pase-botones a.btn-arr--sec { color: var(--lime); width: auto; }
.sop-cuenta .btn-arr--sec { margin-top: 0; width: auto; padding: 11px 18px; font-size: 15px; }

/* Quién contesta: IA o una persona. Va pegado al nombre, arriba del mensaje. */
.sop-msg .quien { display: flex; align-items: center; gap: 7px; }
.sop-tipo {
  font-family: var(--mono); font-size: 11px; font-weight: 700; letter-spacing: .1em;
  padding: 1px 7px; border-radius: 999px; border: 1px solid currentColor;
}
.sop-tipo.ia { color: var(--muted); }
.sop-tipo.humano { color: #0a0a0b; background: var(--lime); border-color: var(--lime); }